Refund and Returns Policy

We want you to be satisfied with your purchase. However, if you wish to return a purchased product, we are happy to assist you within 30 days of receipt.

1. Return Conditions

To request a return, your product must meet the following conditions:

Return period: The product must be within 30 days of receipt.

Product condition: The product must be new, unused, unwashed, and free of signs of dirt, fading, or damage due to personal error.

Accessories: The product must retain its original labels, packaging, purchase receipt, and accompanying gifts (if any).

2. Shipping costs

Due to personal needs: In case you wish to return the product due to personal needs, you will be responsible for all shipping costs to send it back, and these costs will not be refunded.

Due to product defects: If the product you receive is defective, we will cover all return shipping costs.

3. Return Process

To return your item, please contact us via email [email protected] immediately after receiving your item. We will respond to your request within 24 hours with detailed instructions on how to return the item.

Note:

You may be asked to provide evidence such as product photos, videos or purchase receipts.

Return requests will not be processed without prior contact with us.

4. Refund Methods

Once we have received the returned item and confirmed the condition of the item, we will process the refund via your original payment method. Processing time may vary depending on the banking system, please wait until the refund is updated.

5. Delayed Refunds:

If you have not received your refund after reporting it, please check your account again. If the issue is still unresolved, please contact us via email [email protected] for further assistance.

6. Change or cancel an order

If you need to change or cancel an order, please contact us within 24 hours of placing your order so we can assist you promptly.

Contact us

Email: [email protected]

Phone: +15853028561

Time: 8:00AM- 6:00PM/ Mon-Fri