FAQs

1. Can I cancel an order after it has been placed?

Once an order has been processed, we cannot cancel or change it. To avoid any confusion, please double-check your payment and shipping information before confirming.

2. How long does obershop.online take to deliver?

The standard delivery time is 7-15 business days (excluding holidays). However, it may take longer due to external factors such as weather or traffic conditions.

3. How can I track my order?

After your order has been shipped, we will send a confirmation email with a tracking code within 48 hours. You can use this code to track the status of your package.

4. How much does shipping cost?

The standard shipping fee is $6.99 for all orders. This fee is non-refundable after the order has been shipped.

5. What should I do if I receive a defective or incorrect item?

If you have any problems with your order, please contact us via email [email protected]. Please provide detailed information and pictures (if available) so that we can best assist you.

6. What should I do if I enter incorrect shipping information?

Please contact us immediately to correct it before the order is processed. If the order has been shipped, we are not responsible if the order does not arrive at the correct address.

7. How can I return the item?

We support returns within 30 days from the date of receipt. The item must be in its original packaging, unused, and with the original purchase receipt. You can contact [email protected] for more details.

Contact us

Email: [email protected]

Phone: +15853028561

Time: 8:00AM- 6:00PM/ Mon-Fri